Shipping Policy

Purchases made through Broadlanefurniture.com are governed by these Terms. As used in these Terms and Conditions, “we,” “us,” or “our” refers to Broadlane Furniture, LLC. By using the Site to purchase products and services, you agree to abide by these terms and conditions.

Order Notification and Charges

All custom orders are not confirmed until “deposit” is fully paid. There are NO REFUNDS on paid deposits made for custom order(s). For all inventory website order(s), we will notify you after we have confirmed your order and after it is shipped. You’ll receive notification immediately after the order is confirmed and when it ships.

If you use a credit card as your payment method, we’ll authorize the credit card for the full amount at checkout, including taxes. Standard Shipping rate will apply and varies by shipping location.

Pricing

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated sales tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as estimated sales tax may differ from the sales taxes ultimately charged.

Delivery Methods

The size and weight of your online purchase are factors that help determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g., UPS or FedEx). Certain Items may require assembly. You’ll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart, but generally include 3-5 business days for standard shipping. We encourage you to review the shipping fees listed in the shopping cart prior to submitting your order.

No-Hassle Delivery + Assembly – If you select No-Hassle Delivery + Assembly, your items will be delivered, set in your room of choice and, if necessary, assembled. Packing materials will be removed. The delivery team will not move or take away existing furniture or furnishings. Please be advised that the setup fee will be included. You will be contacted within two days of placing your order to schedule delivery.

No-Hassle Delivery + Assembly fees are established by the team delivering your order and may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: Additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

Please arrange for an adult to be present when the truck arrives. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. If you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request 48-hours’ notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, customers may be assessed a storage fee.

Doorstep Delivery – For inventory order Delivery, your items will be delivered in their original packaging to your doorstep. For apartment or condominium delivery, items will either be placed outside your unit, in the building’s lobby, or at the property’s office. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. This service does not include assembly, setup, or removal of packing materials.

Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility.

Merchandise Pickup – Merchandise Pickup is available at participating locations only. If you select Merchandise Pickup, your items will be made available for pickup by you at one of our locations or warehouses. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.

Change or Cancellation

To change or cancel an order, please follow the instructions below:

  • For Custom order(s), there are NO REFUND on certain items (ex custom engraved items )

  • For Standard Shipping, please call Customer Care at 856-388-9795. You will receive an email confirmation regarding your change or cancellation. If the product has already shipped, you may return it under our Return Policy (please note return shipping and restocking fees may apply)

  • For All In-Store or Online Purchase, Refund will be issued in Store Credit

  • For Custom Order and No-Hassle Delivery + Assembly orders, you can cancel the delivery by calling Customer Care at 856-388-9795. If you cancel your delivery at least 48 hours before the scheduled delivery time, we will simply cancel your delivery. If you cancel your delivery less than 48 hours prior to the delivery date, we will cancel the delivery and reschedule for the next available delivery date

Certain custom items may be exchanged for another, but there is ABSOLUTELY NO REFUND.